IronHorse Trading Company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. We will ship all products within 3-5 business days of receving your order. Sometimes special circumstances arise and shipping may take a bit longer but should not exceed 2-3 weeks. If a situation arises that will delay your order in any way we will contact you by phone or email. If you should experience a problem, question or concern, please contact us immediately.
Inventory disclaimer: Items listed on our website have fluctuating quantity in stock. Although most items will be available and shipped on time, we cannot offer a full guarantee since our products are often sold in large lots to retail businesses.RETURN POLICY
If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s). If you are not satisfied with your item, you may return it to us within a period of 10 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
WRONG ITEM RECIEVED?First off we sincerely apologize for any shipping mistakes. We have yet to find a perfect fulfillment company to handle our shipments but we work very hard with them to avoid this. If you received a wrong order due to our mistake, simply return the item within 7-days of purchase. We will gladly replace the merchandise and pay the shipping costs. Please use our Contact Us section include your invoice number and we will immediately get the proper order to you when returned item is recieved.
ZERO CANCELLATION POLICY?
WARRANTIES
We guarantee that all products you buy are free of defects or you may return it within a period of 10 days for a new replacement. Some products do carry manufacturers warranties and should be followed per manufacturers instructions. If any questions arises as to warranty please feel free to e mail us in our CONTACT US link on our website.
SHIPPING DAMAGE
If your item was damaged during shipment, please contact the carrier to file a claim as we can not be held responsible for the actions of the carrier.
RETURNING MERCHANDISE
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is a 20% restocking fee on non-damaged items that are returned in damaged packaging.
There will be a 10% restocking fee on all items returned.
ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through our CONTACT US section. Simply click on the CONTACT US link and please make sure to include your order number and a clear description of why you need to return the item.
Returns outside of the Contintal USA are not accepted.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.
Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items sent from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case!
Hand made jewelry items cannot be returned or refunded from the time the fabrication begins.
ADDITIONAL TERMS WHICH APPLIES FOR LINGERIE ITEMS
For hygiene and health purposes, we do not accept any returns and/or exchanges on lingerie items. Please make sure that you have picked the correct size of the item before placing your order.
ADDITIONAL TERMS WHICH APPLIES FOR FRAGRANCE ITEMS
Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Damage, DOA and missing parts: If a product arrives damaged or DOA, you must contact us immediately. We will determine if the product needs to be replaced or if a replacement part needs to be sent out. If the product needs to be replaced, you will need ship the product back to us and we will send you a replacement item via UPS Ground service.
